TPG Shop FAQ

Currency and Payment Methods

All prices in the TPG Shop are presented in USD. We accept payments from Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards. We strongly suggest you use credit card to earn points on this purchase. Valid promotional codes may be redeemed at checkout.


Returns and Exchanges

Sometimes things happen, and your order just isn’t exactly what you were expecting. In cases like these please email us at customerservice@thepointsguy.com and we’ll help get your order returned or exchanged.

All returns or exchanges must be filed within 30 days of receiving your order. All items must be returned unused and in their original packaging. In the event of an exchange/return, the customer is responsible for the cost of return shipping (unless the reason for return is a product defect, or the customer received the wrong item).


Support & Contact Us

For questions about your order, including returns, exchanges, tracking information, order modifications, or order cancellations, please email customerservice@thepointsguy.com.

For all other questions, including account information, product information and availability, pricing, sizing, and general store questions please email customerservice@thepointsguy.com.


Product Fit & Sizing

Sizing can vary from product to product, so be sure to check out the sizing chart that corresponds to the specific product of interest. Each product page has a sizing chart link with instructions on how to measure appropriately.

With the exception of the TPG logo sweatpants, all items in the TPG Shop are unisex.


Shipping Your Order

Orders are processed in 2-3 business days from the time of order. Once an order is processed it is sent out for shipping. Once your package is scanned by a carrier, you will get an email with tracking information.

We do our best to keep shipping prices low, and will ship via whichever carrier can reliably deliver your package at the most affordable cost. Deliveries outside of the United States are subject to additional duties and taxes imposed by the recipient's country. Currently we are only accepting international orders from Canada and the UK. Delivery estimate to Canada and the UK is 1-2 weeks.


Anything else?

Are there any products that you think TPG readers would love but that aren’t yet for sale in the TPG Shop? Email merch@thepointsguy.com with your suggestions!